Help Center

Payment Questions

Shipping and Delivery Questions:

I did not received my order yet?

Shipping Policy:

International Shipping (Outside of USA/Canada)

Where's my order tracking number?

Tracking Number Policy

I ordered using 'express shipping' and it's been over 3 weeks.

Express Shipping Delays

Custom Fees & Policy

Who pays custom fees (if any)?

Refund/Replacement Policy

How to get refund on my purchase?

Refund/Return Policy

I placed order of wrong item, i want different item, how to edit my order?

24 Hours Order Modification Policy

Product Information

Shoe Size

How do I know my exact shoe size?

Sneakers Size: